AGENCY PROFILE
I. Mandate: The City Government of Ilagan, pursuant to its mandate under the Local Government Code of 1991 and Republic Act 10169 shall maintain a functional local government organization working towards an efficient and effective delivery of services and provide accessible, fast and dependable local governance.
II. Vision: “City of Ilagan, The Corn Capital of the Philippines, with empowered and secured citizenry living in an ecologically balanced environment, and fully developed structures propelled by vibrant economy, governed by honest, dedicated, committed and transparent leadership towards a nationally and globally competitive City”.
III. Mission: To operate and sustain an autonomous Local Government with responsive and accountable public servants, self-reliant, capable of planning and execution of fiscal and administrative development, at the forefront in the realization of the vision of development-thus contribute to the attainment of national goals.
IV. Service Pledge: We, the officials and employees of the City Government of Ilagan, swear to deliver efficient services immediately to the people and act with zeal towards the attainment of the City Vision of development.
LIST OF SERVICES PER OFFICE
- City Accountant’s Office
- City Administrator’s Office
- City Agriculturist Office
- City Architect’s Office
- City Assessor’s Office
- City Budget Office
- City Business Permit & Licensing Office
- City Civil Registrar’s Office
- City Cooperatives Office
- City Disaster Risk Reduction & Management Office
- City Engineer’s Office
- City Environment & Natural Resources Office
- City General Services Office
- City Health Office 1
- City Health Office 2
- City Human Resources & Management Office
- City Information & Communication Technology Office
- City Labor & Employment Office
- City Legal Office
- City Local Economic Development & Investment Promotion Office
- City Mayor’s Office
- City of Ilagan Medical Center
- City Planning & Development Office
- City Population Office
- City Public Order & Safety Management Office
- City Social Work & Development Office
- City Tourism Office
- City Treasurer’s Office
- City Veterinary Office
- City Vice Mayor’s Office
- San Antonio Hospital
- Sangguniang Panlungsod Office
FEEDBACK & COMPLAINTS MECHANISM
| How to send a feedback | Answer the client feedback form at the Public Assistance & Complaints Desk & drop it in the designated suggestion drop box; or Contact Info: (078) 624-0242 or Email us: lguilagan@yahoo.com Click here to send your feedback online |
| How feedback are processed | Everyday after office hours, the Public Assistance & Complaints Desk Officer of the day opens the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the relevant to answer within three days of the receipt of the feedback. The answer of the office is then relayed to the citizen. For inquiries & follow-ups, clients may contact the following telephone numbers: (078) 624-0242 |
| How to file a complaint | Answer the client complaints feedback from and drop it in the designated suggestion dropbox located at the Public Assistance and Complaints Desk (PACD) Complainants can also be filed via telephone. Make sure to provide the following information: Name of person being complained; Incident; Evidence; Or E-mail us: lguilagan@yahoo.com For inquiries and follo-ups, clients may contact the following telephone number: (078) 624-0242 |
| How complaints are processed | The PACD Officer of the day opens the complaints suggestion box on a daily basis and evaluates each complaints. Upon evaluation, the PACD Officer shall start the investigation and forward the complaint to the office concerned for their explanation; The PACD Officer will create a report after the investigation and shall submit it to the Head of Agency for appropriate action; The PACD Officer will give the feedback to the client; For inquiries and follow-up, clients may contact the following telephone numbers: (078) 624-0242 |
| Contact Information of the City Government of Ilagan | City Mayor’s Office : (078) 624-1674 City Administrator’s Office : (078) 624-2233 CHRMO : (078) 624-0242 |
CERTIFICATE OF COMPLIANCE
